Help Center

General Care

Check the garment-specific care and content label on your I-NVINCIBLE product, which contains information regarding how to care for your product. 

To maintain the integrity of your product, the following are the Laundry recommendations.

Cold Wash, Air Dry, and Iron on Low Heat

Hand-wash your product in cold water and let it air dry. This ensures the longevity of the unique I-NVINCIBLE protective layer on your product and the shape of the garment. Once it has dried completely, iron it on low heat with an overlaid protective mesh. 

Keep It Colourful

To ensure that your product does not lose its colour, do not wash it with other differently-coloured  garments and only according to the care instructions on the product label (as above).

Other Tips

Turn your product inside out before washing, and avoid washing it with anything abrasive (such as denim or garments with Velcro® or zippers). These abrasive items may be harmful to your product, especially when mixed in a washer or dryer.

Once you have added your selected items to your shopping bag, you will then be able to verify or modify your selection and proceed to the checkout page. To complete your purchase, simply enter your shipping address, your billing address and select your preferred payment method. 

Payment Options, Invoices and Tax 

We accept payment through selected credit cards and other methods expressly indicated on the website.

The total Order will be charged after we have verified your card details, confirmed the availability of the Products, and prepared your Order for shipment, save for what is provided for in the sections dedicated to the Pre-Order Products and the Personalized Products sections.

When purchasing from FX2, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by FX2 post-processing.

You will be charged in the same currency as the prices displayed at checkout. You will receive an invoice for every Order placed on our website.

Order Confirmation

Once the package is ready for dispatch, you will receive a confirmation email that your Order has been accepted, followed by a separate invoice email and a tracking email from our selected courier for all shipping details. For Orders containing Pre-Order and/or Personalized Products, the email confirmation will be sent up to 8 weeks prior to shipment. 

Cancelling or Modifying Your Order 

Once an Order has been submitted, it cannot be further modified or cancelled.  Should you need to cancel your Order, please contact us as soon as possible to discuss the details of said cancellation (if the cancellation is possible). After the Order has been processed for shipping, it can no longer be cancelled. 

For security reasons, we cannot change your shipping and billing addresses once your Order has been submitted. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance. 

Shipping 

Please note that Orders will take 1 to 3 days to process and are typically delivered between 1 to 3 business days from the moment the Order confirmation email is sent by FX2. All of our Orders will be shipped via courier service. 

Tracking your Order

A Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery process. If your Order contains Pre-Order and/or Personalised Products, they will be shipped as the product(s) become available. 

All sales are final. Due to sanitary reasons, our products cannot be returned.